The Australian healthcare system is built on a commitment to safe, high-quality care for every person. The Australian Charter of Healthcare Rights outlines the key principles that apply to everyone accessing healthcare services, no matter their circumstances or location.
These rights help ensure you know what to expect when receiving care, whether for yourself or someone you support. They place your experience, dignity, and wellbeing at the centre of every interaction.
At 1300SMILES, these principles align closely with our values to take the time to care and respecting each other. We are dedicated to creating an environment where you feel respected, informed, and confident in the care you receive.
You can read the full Charter on the Australian Commission on Safety and Quality in Health Care website. If you have feedback about your experience, contact us or speak with the team at your practice.
If you have a concern or complaint about the care or service you have received, we encourage you to raise it with us first so we can work with you to resolve it. If your concerns are not resolved, you may contact the appropriate healthcare complaints authority in your state or territory.